How TurnMyRental works
Everything the system does on its own, in the order it happens. Roughly five minutes to read once, and then you should never need it again.
What you do
- Connect a calendar
- Add your cleaner and set their order per property
- Set checkout and check-in times
- Decide the checklist and which items need photos
Once, at the start.
What we do
- Watch for new bookings and changes
- Schedule every turnover
- Offer the job, chase it, escalate it
- Remind, collect photos, report back
Every day, without being asked.
One turnover, start to finish
-
Every 15-60 minutes
We read your calendar
We read whatever you connected: OwnerRez, or an iCal link from Airbnb, Vrbo, Booking.com, Hostaway, Guesty, Lodgify or anything else that publishes one. New bookings, changed dates and cancellations all come across on their own. We check every 15 minutes when a turnover is inside a day, every 30 within a week and hourly when nothing is close, so the checking speeds up as it starts to matter.
nobody is texted -
As soon as a booking appears
The turnover is scheduled
We work out the gap between one guest leaving and the next arriving, using the checkout and check-in times you set for that property. If both fall on the same day it is marked a same-day turn, and every deadline tightens.
nobody is texted -
When you add them
Your cleaner joins quietly
You invite them by name and send the link; they enter their own number and agree to the texts themselves. Until you say so they are NOT sent any work, so you can assign the cleans you have already agreed with them without a single text going out. Press "Start sending jobs" when you are ready and they get one message summarising what they are booked for. Without that pause, a cleaner joining a calendar full of bookings would be asked about every uncovered turnover at once.
you are texted -
Soon after the booking appears
Your cleaner is asked
They get a text with the date, the hours, the pay if you have set it, and a SAME DAY flag when it matters. They reply YES or NO. Nothing to install, no account to make. This goes out soon after the booking appears, even months ahead, so the date lands on their calendar while it is still easy for them to plan around. Between 9pm and 8am at the property, job offers and nudges wait until 8am, unless the clean starts within 12 hours. A turnover more than 14 days away that has just come in waits up to a day before it is offered, in case it is cancelled. Bookings we read when you first connect a calendar do not wait.
your cleaner is texted -
4 hours later · 45 minutes when it is close
One nudge if they go quiet
The same cleaner, once more. Two asks each is enough to catch someone who was driving, but not so many that they start ignoring you. The gap drops to 45 minutes for a same-day turn happening within 24 hours, where a longer wait would burn most of the cleaning window. A same-day turn still weeks away is not urgent, and gets the ordinary gap.
your cleaner is texted -
If they still do not answer
It passes to your backup
The next cleaner in that property's order gets the same two asks. Anyone already booked on another job at that hour is skipped rather than offered work they would only have to turn down.
your cleaner is texted -
10 days before the clean
Everyone is asked once more
If a turnover booked months ago still has nobody on it, we go back through your whole list, because a cleaner who ignored a text in March is not thinking about November. Only once the first round has been quiet for 3 days, so a booking made last week is never asked twice in the same breath.
your cleaner is texted -
48 hours before the clean
If nobody has taken it, we tell you
One text, and the turnover turns red on your dashboard. After that we stop asking and leave it with you: assign someone by hand, or add a cleaner, which starts the whole thing again.
you are texted -
The moment they accept
It is theirs
Your cleaner gets a confirmation, and you get a text naming the dates they took. A reply that takes several dates is one text, and past eight dates at one house it says how many more. Between 9pm and 8am at the property, that text waits until 8am. If we had already warned you about one of those turnovers, you get our "sorted" text for it instead. You can turn these texts off in Settings.
your cleaner is textedyou are texted -
From 10am the day before
Your cleaner is reminded
In the property's own time zone. Early enough that if they have double-booked themselves, there is still a day to sort it out rather than a morning.
your cleaner is texted -
2 hours before the window opens
The checklist arrives
A private link, straight to their phone. No app, no password. Whoever holds the link can do the job, which matters when your cleaner sends a member of their team instead.
your cleaner is texted -
On arrival
They press start
They put their name in and tap once. You get a text saying who turned up and when, which is how you know someone is actually in the house, rather than guessing from silence.
you are texted -
During the clean
They work the list
Your checklist, room by room, with photos on whichever items you decided need them. Each tick saves on its own, so a dead spot in the basement never costs them the whole job.
nobody is texted -
Before they can finish
Supplies get answered
They tick anything running low from your list, or press the button that says nothing needs ordering. They cannot finish without answering. Otherwise "nothing was flagged" and "nobody looked" would arrive at your end looking identical.
nobody is texted -
When they are done
You get the green light
A text saying the property is guest-ready and how long that leaves before check-in, with a link to the full report: every item, every photo, anything they flagged, and whatever supplies are low.
you are texted
Watch someone set it up
The real screens, in order, at a readable pace.
One thing it gets wrong: it was recorded before the founding offer, so
the narration signs off with “start free for fourteen days”. Right now it is
60.
Questions hosts ask
Does my cleaner need to download anything?
No. Everything reaches them by text, and the checklist opens in whatever browser is already on their phone. There is no app, no account and no password, which is one of the main reasons cleaners actually use it.
What if my cleaner sends someone else from their team?
That works. Whoever holds the checklist link can do the job, and the first thing the page asks is who is cleaning today. That name is what you see on the report, so you know who was actually in the house even when it was not the person you booked.
My cleaner just joined. Will they be buried in texts?
No. A cleaner you have just invited is held: they can join, but nothing is sent to them until you press "Start sending jobs" on the Cleaners page. That is deliberate. Use the pause to assign the cleans you have already agreed by phone. Those save silently. Releasing them sends one message with the count and their next clean. If a season of bookings is still uncovered after that, and more than three of them are over 48 hours away and have not been offered to anyone yet, those reach them as one text listing the dates, 20 at most. Any more follow once they answer that text, or once it has gone unanswered twice. A booking that has only just come in can wait up to a day, one a backup is already being asked about can stay with that backup, and the rest go no faster than three texts every fifteen minutes.
How many texts will my cleaner get?
For one turnover: at most two asking them to take it, one reminder the day before, and the checklist link on the morning. If they accept the first text, that is two messages in total. In your first week, the bookings already on your calendar when you first connected it reach your first cleaner as one text listing the dates. So do more than three bookings over 48 hours away that a cleaner has not been asked about yet, at any time (a cleaner who joins later, a house you add). Bookings over 48 hours away that another cleaner was asked about first can also reach a cleaner as one text listing the dates, after you press "Start sending jobs" for them or move them up in a property's order. A list names 20 dates at most, and any more follow once it is answered or its last text has gone unanswered. One reply answers a list: YES for all of them, YES EXCEPT and the dates they cannot do, or NO. If they do not answer, the same list goes once more, unless its dates were offered to another cleaner first and a list of other bookings reaches them by then. Anything we cannot read books nothing, and we ask once. Every other booking gets its own text. We would rather under-send than train someone to ignore us.
Will I be texted every time something happens?
No. You hear when a cleaner accepts a turnover (one text for each reply, naming the dates), when a cleaner arrives, when the property is guest-ready, when a cleaner says no to a turnover (and who we are asking next), when nobody has taken a turnover, and when a problem you were warned about gets solved. The offers, nudges and reminders we send your cleaner are not copied to you. If the texts about acceptances are more than you want, turn them off in Settings.
What if nobody accepts?
We work down your list, come back 10 days before the date and ask everyone again, and if it is still uncovered 48 hours out we text you and flag it red. Then we stop and leave it with you. Assigning it yourself or adding a cleaner restarts everything.
My cleaner replied YES hours later. Did it work?
Yes. The offer in their hand stays good as long as nobody else has taken the job. If two people say yes, the first one gets it and the second is told it is covered rather than left wondering.
What happens if a guest cancels or moves their dates?
The turnover moves or disappears with the booking, and if a cleaner had already taken it, they are told. We never quietly edit a job out from under someone. That is how a cleaner ends up letting themselves into an occupied house.
What if my calendar link stops working?
Airbnb and Vrbo rotate these without warning. After repeated failures we email and text you once, saying no new turnovers are being created and where to paste a fresh link. Existing turnovers carry on as normal.
Can I change the checklist?
You can change it per property, whenever you like: add items, remove them, and choose which ones need a photo. Turnovers already underway keep the list the cleaner started with, so an edit never changes a job in progress.
How many photos should I ask for?
Most hosts settle on the three or four that end arguments: beds made, towels hung, trash gone. You can require one on every single item if you want (it is your list), but more photos means a slower clean.
Do you pay my cleaner?
No. You pay them exactly as you do now. The rate is here only so it appears in the job offer, because a cleaner deciding whether to take a Saturday wants to know what it pays. Leave it blank and we simply do not mention money.
Can I use this with more than one calendar?
Yes. Connect as many properties as your plan allows, from as many sources as you like. An OwnerRez account and a one-off Airbnb link can sit side by side. A place listed on both Airbnb and Vrbo is one property that reads both links, so all of its stays share one schedule, and the extra link never counts as another property.
What happens when my trial ends?
We email you a week in and again on the last day. The account simply stops scheduling new turnovers until you pick a plan. Nothing is deleted because your trial ended. As always, checklist photos are deleted 180 days after each clean, unless a problem reported on it is still open.
How does a cleaner stop getting texts?
They reply STOP, and that is honoured immediately, by us and by the phone networks, until they reply START, UNSTOP or YES. A clear request in their own words, such as "stop texting me", is honoured by us in the same way, right away. Our support team reviews other messages that our system flags as possible requests to stop and acts on them within one business day. We tell you when a cleaner opts out so you know to replace them.
Guides for hosts
- Airbnb turnover cleaning: from checkout to guest-ready
- What to do when your Airbnb cleaner does not show up
- How to sync your Airbnb calendar with Vrbo
See every guide, or watch our short how-to videos.
Try it on your own calendar
Free for 60 days while founding host spots last, no card. Connect a calendar and your first turnover schedules itself.
Still stuck?
Reply to any email from us, or write to support@turnmyrental.com. A person reads it.