Privacy Policy
Last updated 2026-08-22
TurnMyRental ("we", "us") provides turnover scheduling software for short-term rental owners. This policy explains what we collect, why, and what we never do with it. For legal or data-protection correspondence, contact us at support@turnmyrental.com and we will identify the operating entity.
Information we collect
- Account information — your name, email address, and business name.
- Property and booking data — property details and reservation dates obtained from calendar feeds or property management systems you choose to connect.
- Cleaning contractor contact details — the name and mobile number a property owner enters for a contractor they employ.
- Job records — checklist completions, photographs uploaded by contractors, and timestamps.
SMS Communications and Consent
TurnMyRental sends SMS text messages to cleaning contractors regarding cleaning jobs assigned to them. Contractors must affirmatively opt in by replying YES to a confirmation message before any job messages are sent.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support of the services we provide, such as our SMS delivery provider, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Message frequency varies based on job volume. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for assistance.
How we use information
We use the information above solely to operate the service: to schedule cleaning jobs, notify contractors of work assigned to them, notify property owners of job status, and provide support. We do not sell personal information, and we do not use it for advertising.
Sharing
We share data only with service providers who process it on our behalf: our SMS delivery provider, our payment processor, and our hosting provider. Each is bound to use the data only to provide their service to us.
Retention and deletion
Job and message records are retained while your account is active and for 24 months afterwards, which allows us to evidence messaging consent if a carrier requires it. Contractors who opt out are added to a permanent suppression list — this record is retained specifically so we never message that number again.
Your choices
You may request access to, correction of, or deletion of your personal information by emailing support@turnmyrental.com. Contractors may opt out of messages at any time by replying STOP.
Contact
TurnMyRental — support@turnmyrental.com