Terms of Service

Last updated October 8, 2026

These terms govern your use of TurnMyRental. By creating an account or using the service, you agree to them. Our Privacy Policy explains how we handle personal information.

The service

TurnMyRental synchronises your booking calendar, generates cleaning jobs, notifies the cleaning contractors you designate, and reports job status back to you. TurnMyRental is a scheduling and notification tool. We do not employ, vet, supervise, insure, or pay cleaning contractors, and we are not a party to any agreement between you and them.

Your responsibilities

• You may enter only your own mobile number. You cannot enter a contractor's number: contractors supply their own and consent to messages themselves, on the form at /join-example.
• You may only invite a contractor you have an existing working relationship with.
• You confirm that you have the right to connect each calendar and property management account you link, and to share with us the booking details they contain, including guest names, and the cleaner names and other details you enter, so that we can schedule cleanings on your behalf. Where the law requires it, you are responsible for telling your guests and cleaners how their information is used.
• You may not use the service to message anyone who has not opted in, to text guests, to send marketing, to upload unlawful photos, or to probe, overload or resell the service.
• You are responsible for the accuracy of your property settings, including check-in and checkout times, which determine cleaning windows.
• You remain responsible for your properties and your guests. Notifications are an aid, not a guarantee that a clean occurred.

Messaging

We send transactional texts only. Cleaning contractors receive job offers, confirmations, reminders and schedule changes after they enter their own number and tick an unchecked consent box. Account holders who give us their own number and agree to texts receive alerts about their own turnovers. Message frequency varies. Message and data rates may apply. Reply HELP for help or email support@turnmyrental.com. Reply STOP to opt out and START to opt back in. You can also ask in your own words: a clear request such as "stop texting me" takes effect right away, and our support team reviews other messages that our system flags as possible requests to stop and acts on them within one business day. To be sure a request takes effect right away, reply STOP. Carriers are not liable for delayed or undelivered messages. We do not share mobile numbers or text consent with third parties or affiliates for marketing or promotional purposes. Our SMS Terms at turnmyrental.com/sms form part of these terms.

We may suspend messaging to any number that reports our messages as unwanted.

Free trials

Every account starts with a free trial. The length is shown when you sign up: 14 days as standard, or longer while a founding offer has spots left. We do not ask for a card to start. If you choose a plan during the trial, you are not charged until the trial ends, and your subscription then renews monthly until you cancel.

If the trial ends without a plan, we stop scheduling turnovers and texting your cleaners, except that we tell each cleaner who has a clean offered to them or booked with you that scheduling has stopped. Your data stays in your account and you can still sign in and view it.

Fees

Plans are priced by the number of properties: Solo $7 a month for 1, Starter $17 for up to 3, Core $27 for up to 5, Pro $47 for up to 10, and Portfolio $97 for up to 25. Prices are in US dollars and exclude any applicable taxes.

Subscriptions are billed monthly in advance. You may cancel at any time; cancellation takes effect at the end of the current billing period. If you change plans, the unused part of your old plan is credited and you pay the difference. If a payment fails, service continues while our payment processor retries the card, and if it still fails, we stop scheduling turnovers as we do when a trial ends. Deleting your account ends your subscription immediately, and the unused part of the period is not refunded. Fees already paid are non-refundable except where required by law.

Availability and liability

The service is provided "as is". We do not warrant uninterrupted or error-free operation, and we depend on third parties (booking platforms, carriers, and hosting providers) whose failures may delay or prevent a notification. We do not guarantee that any text or email will be delivered, or delivered on time, and we are not responsible for a missed, late or poor clean.

To the maximum extent permitted by law, we disclaim all implied warranties, including merchantability and fitness for a particular purpose, and we are not liable for lost bookings, guest refunds, reviews, platform penalties or any indirect or consequential loss. Our total liability arising out of the service is limited to the greater of the fees you paid us in the twelve months before the claim or 100 US dollars.

You agree to cover claims your guests or cleaners bring against us that arise from your use of the service.

Termination

You may close your account at any time. We may suspend or terminate an account that violates these terms, in particular the messaging consent requirements above.

Your data after you stop

If your trial or subscription ends, we keep your account and data so you can come back to it, except what our Privacy Policy says we delete on a schedule, such as checklist photos after 180 days. If you delete your account, we erase your data as described in our Privacy Policy.

Governing law

TurnMyRental is operated by a Tennessee limited liability company. These terms are governed by the laws of the State of Tennessee, and any dispute will be heard in the state or federal courts serving Blount County, Tennessee.

Changes to these terms

We will email account holders at least 30 days before a material change to these terms takes effect.

Contact

Notices to us go to support@turnmyrental.com or 576 S Foothills Plaza Dr #1113, Maryville, TN 37801-2305.